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    Winfiler Software Versions
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    Winfiler Software Support

    We want to make sure that all of your Winfiler software questions are answered and any problems that you may encounter are resolved quickly. If you need assistance with your Winfiler software program, we have several software support resources available to you.  

    All Winfiler software comes with Standard Support, and we now also give you the option to purchase the Premium Support features that you may need. Please review the features of each support package, listed below.

    Software Support Packages

     

    Standard Support

    Premium Support

    Support Features

    		  
    Cost
    Included with Winfiler software purchase
    $50 for Winfiler users
    $80 for Winfiler Plus users

    2012 Premium Support service cost will be prorated at 75% of total price.
    Coverage
    Tax Year (April 1, 2013–March 31, 2014)
    Tax Year (April 1, 2013–March 31, 2014)
    Support Hours
    9:00 am to 6:00pm ET, Monday-Friday

    Extended January hours:
    9:00 am to 7:00pm ET, Monday-Friday
    9:00 am to 6:00pm ET, Monday-Friday

    Extended January hours:
    9:00 am to 7:00pm ET, Monday-Friday
    Call Rates
    920.339.3200

    The support number is a long-distance number. Standard long-distance
    calling rates apply.
    (Check with your phone provider for rates.)
    Premium Support provides a
    toll-free 800 line.
    Call Queue
    Your call is placed in line in the order in which it is received. The wait system announces your place in line.
    You have access to expedited help, decreasing your hold time. Your call will receive priority attention and will be taken by the next available representative.*
    Voicemail
    If you prefer to leave a message for a representative to call you back, you will have the option to leave a message after 1 minute of hold time.

    Your place in line will be held and you will be called back when the next representative is available. Or you can schedule when your return call is received.
    Email
         
     
    *Assuming no other premium support calls are ahead of you.

     

    Online References

    Search Online Knowledgebase ►

    Filing Deadlines ►

    Software Updates

    Download the latest updates for Winfiler software ►

    System Requirements

    View the system requirements for Winfiler software ►

     
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