Winfiler Software Support

We want to make sure that all of your Winfiler software questions are answered and any problems that you may encounter are resolved quickly. If you need assistance with your Winfiler software program, we have several software support resources available to you.

All Winfiler software comes with Standard Support, and we now also give you the option to purchase the Premium Support features that you may need. Please review the features of each support package, listed below.



Software Support Packages

   

Standard Support

Premium Support

  Support Features
  Cost Included with Winfiler software purchase $50 for Winfiler users
$80 for Winfiler Plus users
2012 Premium Support service cost
will be prorated at 75% of total price.
  Coverage Tax Year (April 1, 2013–March 31, 2014) Tax Year (April 1, 2013–March 31, 2014)
  Support Hours 9:00 am to 6:00pm ET, Monday-Friday

Extended January hours:
9:00 am to 7:00pm ET, Monday-Friday
9:00 am to 6:00pm ET, Monday-Friday

Extended January hours:
9:00 am to 7:00pm ET, Monday-Friday
  Call Rates 920.339.3200
The support number is a long-distance number. Standard long-distance calling rates apply.
(Check with your phone provider for rates.)
Premium Support provides a toll-free 800 line.
  Call Queue Your call is placed in line in the order in which
it is received. The wait system announces your
place in line.
You have access to expedited help, decreasing
your hold time. Your call will receive priority
attention and will be taken by the next available representative.*
  Voicemail   If you prefer to leave a message for a representative
to call you back, you will have the option to leave
a message after 1 minute of hold time.

Your place in line will be held and you will be
called back when the next representative is available. Or you can schedule when your return call is received.
  Email winfilersupport@winfiler.com winfilersupport@winfiler.com


*Assuming no other premium support calls are ahead of you.



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System Requirements

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