Customer Service

The Greatland Guarantee

We stand behind all of our products and with a guarantee that they will meet your needs. If for some reason you are not satisfied with your order, contact us within 30 days and we will be happy to take care of you!

Pay Your Invoice Online

Now you can pay your Greatland invoices online with our easy bill payment service. Create an online payment account, set up an electronic funds transfer from your checking account and your payment will be made. Transactions are guaranteed safe and secure. Note: Invoice payment by credit card is not available at this time.

ePay Online Now

Ordering Information

Order Free Samples

We want you to feel confident placing your order. That's why we offer complimentary samples delivered to your door. No charge for samples, no shipping fee. It's that easy! Navigate to the specific item of interest. In the product quantity input box, enter the number 1 and click "Add to Cart". Continue shopping or check out. If the product you are looking for does not have "FREE SAMPLE" as an option, contact us.

Pricing Policy

Greatland pricing is subject to change without notice and supersedes all previously published prices. Exclusive promotions and offers require a promo code to be used at time of checkout. Promo codes are not valid on prior purchases.

Shipping & Handling

Greatland's standard method of shipping is UPS Ground Service. All of our orders are shipped from our warehouse facility in Green Bay, WI. Depending on your location, you will receive standard UPS Ground shipped orders within 3-10 business days. Outside of the U.S? Please contact us for shipping rates.

Subtotal Ground 2-Day Next Day
$0 - 24.99 $7.10 $21.20 $40.20
$25 - 49.99 $13.20 $25.30 $40.20
$50 - 74.99 $17.95 $36.10 $51.10
$75 - 99.99 $20.20 $42.35 $56.95
$100 - 149.99 $23.10 $48.50 $63.30
$150 - 199.99 $25.25 $56.95 $78.20
$200 - 299.99 $30.30 $74.90 $97.90
$300 - 399.99 $40.20 $95.40 $125.00
$400 - 499.99 $50.50 $115.00 $130.00
$500 - or more 10% 20% 30%

Sales Tax

Sales tax applies to all applicable states. There is no sales tax on orders shipped to the following states: AK, DE, HI, MT, HN, OR. Sales tax applies to shipping charges to all states except: ID, IA, MA, OK, UT, WY. If you are tax exempt, please contact us.

Expedited Shipping Options

Greatland also offers UPS 2-day Air and UPS Next Day Air Services for expedited shipping requests. Orders received after 1:00 p.m. E.T. will be processed the next business day.

Postpone Delivery

You have the option of delaying your shipment until you need the product. This allows you to take advantage of any special offers or promotions and choose a later date to receive your order. This can be selected at checkout.

International Shipping

For orders to be delivered outside the United States, please contact us for detailed shipping rates.

Track Your Package

To track your current order shipment, Log In. Log into your account to access package tracking information for your recent orders.

Returns & Exchanges

Greatland's return policy is simple. If you are not satisfied with your order, contact us within 30 days of receiving your products to arrange an exchange or return. Dated products, including tax forms, must be exchanged or returned, unopened, by December 1. Please note: Custom and imprint products may not be returned except in the event of a Greatland error. To guarantee your products are correct, you will receive a final proof for approval before production.